Enhances customer experience with faster and more accurate replies while empowering all staff across different industries to carry out advanced analytics
HONG KONG SAR – Media OutReach – 29 March 2023 – As a prominent chat management company, imBee has been instrumental in transforming communication and engagement strategies for diverse businesses. With the launch of AiskBee, enterprises can now streamline their customer engagement processes across multiple channels, tap into new revenue opportunities by cross-selling and upselling, respond to customers in their preferred language, and equip their staff with improved analytical skills for increased productivity.
“We are excited to introduce AiskBee as the first ChatGPT-powered Enterprise Knowledge Base in Hong Kong,” said Ken Chu, CEO of imBee. “AiskBee enables enterprises to streamline their customer service and sales operations, enhance their customer experience, and stay one step ahead of the competition.”
imBee has developed AiskBee with the aim of building and expanding an enterprise’s Knowledge Base based on contextual information provided. This innovative solution offers a range of advantages for various industries, such as:
Improve responsiveness, optimiseworkload management: By integrating with ChatGPT, AiskBee allows businesses to efficiently and accurately manage high-volume and multiple-product inquiries across multiple channels. Users and existing chatbots can use the reply suggestions to provide instant and accurate responses 24/7. For example, an e-tailer can reduce customer service workload and improve response time by using AiskBee to automatically address customer enquiries about the latest product information and availability.
Maximise cross-selling/upselling opportunities: By integrating ChatGPT’s advanced analytical capability, AiskBeecan provide product and service suggestions for customer service representatives based on their customer conversations. This improves the success rate of cross-selling and upselling, enhancing profitability while staying compliant with changing business regulations. For instance, a securities firm can leverage AiskBee to process inquiries and offer the latest financial products and services information proactively based on a customer’s account profile. This functionality can significantly improve sales efficiency without increasing risks.
Answer enquiries in customer-preferred language: AiskBee enhances ChatGPT’s language capabilities by allowing in both understanding and replying in Cantonese, Traditional or Simplified Chinese. As a result, customer service teams can easily communicate with customers in their preferred languages, leading to increased engagement and decreased miscommunication.
Your personal enterprise AI assistant: Through Content Sharing function, AiskBee can read, comprehend, and learn from various content types, including websites, PDFs, Word documents, and even zipped files, such as product leaflets, user manuals, and FAQs. AiskBee is capable of delivering more precise responses based on a company’s existing brand values and guidelines. As a result, AiskBee can serve as a knowledgeable personal assistant for all enterprise users, supporting them as they engage with customers.
AiskBee represents a new standard in customer engagement and service, serving as the first-ever ChatGPT-powered Enterprise Knowledge Base solution for businesses in Hong Kong. By leveraging ChatGPT’s context and intent understanding capabilities, the solution surpasses conventional chatbots, offering diverse ways to enhance customer engagement across various industries, including financial services, retail, telecommunications, healthcare, hospitality, and education. imBee utilizes enterprise data for model training, thereby continuously improving the quality of suggestions. Additionally, the company prioritizes data confidentiality and security, safeguarding sensitive information from unauthorized access.
“AiskBee brings the power of Generative AI to enterprises while addressing the mandated data privacy, security and language regulations. Being trainable, it can help enterprises to customise dynamic engagements in the customer’s preferred language. This can further strengthen customer stickiness, improve brand loyalty and, more importantly, build trust,” Ken adds.
The issuer is solely responsible for the content of this announcement.
About imBee | Collaborate – Conversate – Accelerate
imBee makes working together easy. We are the leading chat management platform, providing world-class conversational engagement to help drive your business. Our team collaboration inbox creates a one-chat experience where a representative from your company can seamlessly share information between internal teams and a current customer or prospect. With imBee, the customer gets high-quality information and a faster response. If fast, easy, high-quality engagement is important to your company, choose imBee.
MGBF is hosting a networking session with Romania's global analyst, Radu Magdin, in Kuala Lumpur. Join the discussion on strategic shifts and conflict flash points that impact Malaysia’s international facing business.
Expanding on the Malaysian government's efforts to promote the country as a trade and investment destination of choice, MGBF will engage with the many industry leaders who announced multi-billion dollar commitments.
Special session: Cyberwarfare Waged on the Corporate Sector - Lessons from the Russia-Ukraine Crisis. Corporations are in a digital arms race that many don't realise. How does this relate to your organisation?
The classic knee-jerk reaction is to say, fire the coach, change the leadership of associations, and reduce the funding till they start performing better. This kind of negative reinforcement may work for kindergarten children, but we are dealing with high-performance adults – individuals much further along in their psychological and […]
Since its earliest tea plantations in 1929, Cameron Highlands has grown to become a key player in the agricultural landscape of Malaysia, producing 40 per cent of all vegetables grown. Despite Malaysia shifting its economic focus away from agriculture, the industry remains imperative for food security and the livelihoods of […]
Although at first glance the travel industry and the agricultural sector appear to have nothing in common, they actually share more than meets the eye. The economic benefits of tourism to the agricultural sector can be multiplied several times over. “Tourism brings the end consumers closer to the source, which […]
The Malaysia Global Business Forum (MGBF) recently held a high-level roundtable themed ‘Designing the Future of the Digital Economy’, attended by industry leaders and business associations. The guest of honour was Yang Berhormat Syerleena Abdul Rashid, the Member of Parliament (MP) for Bukit Bendera in Penang. The MP’s Special Session […]
The Malaysia Global Business Forum (MGBF) will be hosting a roundtable on ‘Designing the Future of the Digital Economy’ on 23 February 2023. It is the culmination of the first three MGBF Exclusive Roundtable Series titled ‘The Evolving Threat Matrix in the Digital Economy’ held throughout 2022. According to the […]
The Founding Chairman of the Malaysia Global Business Forum (MGBF), Nordin Abdullah, today spoke on Bernama TV’s leading English talk show, The Brief, hosted by Jessy Chahal, on the topic of a stable political reality and what that means for the Malaysian economy. Nordin said, “The first thing that it […]
More than 1,100 years ago, Muhammad ibn Musa al-Khwarizmi was developing the mathematical formulas that we know today as algorithms which now have become so intertwined with the business fortunes of global media giants and the very fabric of geopolitics. A series of recent high level international reports have revealed […]
KSK Land has been recognised by the Malaysia Global Business Forum (MGBF) for its role in attracting high net-worth individuals to Malaysia post-pandemic. The first challenge in investor attraction is “selling” the country. In the context of Asia, Malaysia is competing with some very established investment destinations. The second […]
Malaysia, in particular Kuala Lumpur, continues to position itself as a regional centre to do business, educate a family and enjoy a global lifestyle. One company, KSK Land, has taken the lead in positioning itself and the city of Kuala Lumpur as a property investment destination for the global citizen […]
The upcoming budget represents an opportunity to build resilience in the critical sectors that will form the backbone of the country’s future-facing economic ambitions. This however needs to be achieved in the context of managing the community sectors most impacted by COVID-19 over the past two years. The Keluarga Malaysia (Malaysian Family) […]
Malaysia Global Business Forum (MGBF) has moved to support the creative economy as the overall economy moves into a recovery phase following the COVID19 pandemic. As a step in the direction of normalcy, the MGBF has agreed to host the art exhibition “I Know You’re Somewhere So Far” by one […]
Congratulations to Datuk Seri Ismail Sabri Yaakob for taking up the mantle of the ninth prime minister of Malaysia. There is nothing normal about the situation; it could not have been scripted but it has kept the spectrum of media, mainstream and social, gripped. The first order of business for […]
In a stirring speech to the nation, President Joseph R. Biden, Jr. stamped his brand of leadership on the presidency, in his first act as the 46th president of the United State of America, it signaled several shifts. Perhaps the weather was foreboding with snow falling before the ceremony that […]
KUALA LUMPUR, 6 July 2022 – As the global economy continues to deal with unprecedented levels of disruption caused by the pandemic and the conflict between Russia and Ukraine, the convergence of energy security and food security issues has become a front-of-mind issue faced by policy makers and consumers alike. […]
KUALA LUMPUR, 23 June 2022 — Malaysia Global Business Forum (MGBF) ties up with scoutAsia to ensure that businesses are equipped with deeper regional insights. The past two years has seen a massive shift in the way businesses are conducted with digitisation, digitalisation and automation continuously being adopted to improve […]
KUALA LUMPUR, 25 May 2022 – The Malaysia Global Business Forum (MGBF)’s exclusive roundtable on ‘Security Concerns in Critical Value Chains’ was held in a hybrid setting yesterday at the Eastin Hotel Kuala Lumpur. The guest of honour was Yang Berbahagia Tan Sri Dato’ Seri Rafidah Aziz, former minister of […]
We live in the age of crisis. At the heart of any crisis is the threat of rapid change. Change too deep or too wide that the current coping mechanisms for an individual, corporation or government are unable to remain resilient. An unwelcome paradigm shift, like the proverbial spider, that […]
The Malaysia Global Business Forum (MGBF) has released a report following the roundtable on ‘Digital Resilience in the Corporate Sector’, which was recently held in Kuala Lumpur. In attendance as guest of honour was Deputy Minister of Communications and Multimedia, Datuk Zahidi Zainul Abidin. The report recommended several critical development […]
Trade and investment delegations will trickle back over the next few months, but the second half of the year should see considerable return of business travellers. It was learnt that over 50 per cent of international business chambers and industry associations surveyed will consider sending exploratory teams to Malaysia during […]