Photo for illustrative purposes only. Photo by foodpanda Malaysia/Press release

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As a mark of its continued commitment to the health, safety and well-being of riders, foodpanda Malaysia together with PolicyStreet today announced an all new and improved insurance scheme that offers double the protection for delivery partners in the event of any unforeseen circumstances.

Partnering once again with PolicyStreet, a leading insurance technology company, this newly introduced insurance scheme was specially curated to enable all active riders to be covered automatically for free. This method of pay first and claim later will provide riders with protection throughout their working hours and is a significant upgrade from the previous insurance protection plan.

Sayantan Das, Managing Director, foodpanda said that the riders are the backbone of the company and deserve the best protection for all the sacrifices they make day to day in delivering joy to the nation at a time where the nation depends on it.

“foodpanda is always looking for new ways and opportunities to ensure the health, safety and well-being of riders are well taken care of. Our riders are constantly facing unpredictable weather and road conditions, hence we would like to remind them that they are a priority to us and we are committed to providing them with the best insurance scheme so they have peace of mind when on duty,” he said, adding that the company emphasizes on an environment that is safe and secure.

“We are grateful to have PolicyStreet on board with us as our insurance partners. Rest assured we have a very reliable process and procedure in place, should the need for claims arise. Together, we are ready to ensure a safe and successful ride for all,” added Sayantan.

Claims of up to RM100,000 could be made in the event of one’s untimely demise or permanent loss of ability. Besides that, riders would also be entitled to claims of up to RM2,500 for any medical cost and hospital income of RM40 a day for a maximum of 30 days.

Commenting on this improved insurance plan, Yen Ming, Chief Executive Officer of PolicyStreet said, “We are excited and honoured to be the official insurance partner for foodpanda Malaysia and look forward to providing all their riders with this new and improved insurance plan. We strive to continuously innovate and curate insurance policies that provide the absolute best protection for foodpanda and its riders.”

To ensure a smooth and efficient process, riders are encouraged to have all the relevant and necessary documents for insurance claims. Some of the documents required include official medical records and receipts as well as the official police report and a copy of the rider’s IC for identification purposes.

On a separate note, foodpanda riders are also entitled to a special insurance scheme for COVID-19. Claims of up to RM300 can be made for those who are required to undergo quarantine and up to RM5,000 in the event of an untimely demise. Together, we are all about #RideSafePandas.

About foodpanda:

foodpanda is a leading on-demand delivery platform in Asia dedicated to bringing consumers a wide range of food, groceries and more, quickly and conveniently. Powered by technology and operational excellence, foodpanda is spearheading the growth of quick-commerce (q-commerce) across the region with its network of retail partners, as well as pandamart cloud stores to provide more on-demand options beyond the millions of food delivery options. foodpanda operates in more than 300 cities across 12 markets in Asia Pacific – Singapore, Hong Kong, Thailand, Malaysia, Pakistan, Taiwan, Philippines, Bangladesh, Laos, Cambodia, Myanmar, and Japan. foodpanda is a subsidiary of Delivery Hero, a global leader of the food delivery industry.


Delivery Hero has a strong presence in 39 out of 45 countries in which it is operating across Europe, Latin America, Asia, the Middle East and North Africa. Delivery Hero also operates its own delivery service primarily in over 600 cities around the globe. Headquartered in Berlin, Germany, the company group has more than 27,000 employees. Delivery Hero is listed on the Frankfurt stock exchange and became part of the leading index DAX (Deutscher Aktienindex) in 2020.

About PolicyStreet

PolicyStreet is a leading insurance technology company which advances inclusive insurance in South East Asia. Policystreet is the brand name of Polisea Sdn. Bhd. who is an approved Financial Adviser and Islamic Financial Adviser under Section 11 and 15 (1) of the Financial Services Act 2013 from the Bank Negara Malaysia It currently works directly with over 35 life and general insurance and takaful providers in Malaysia offering various insurance products and services.

Source: Foodpanda (Press release)


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